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Guest View: Resorts World Sentosa — Succeeding with mission-critical communication

Balbir Singh | June 25, 2013
Resorts World at Sentosa is home to one of Singapore’s largest private Terrestrial Trunked Radio systems.

Tourism is a major contributor to Singapore's economy. According to the Singapore Tourism Board (STB), tourism receipts for the first half of 2012 was S$11.5 billion (US$9 billion), registering a seven percent year-on-year increase. For an island nation of its size, the country has done exceedingly well to occupy the position of a 'must-see' tourism destination on the global tourism map.

This is an achievement that has been assiduously pieced together — a world-class cosmopolitan city with very rich diversity, a world class infrastructure, many unique experiences and offerings, engineering marvels, natural jewels, such as tropical forests nestled in the heart of the island, and most remarkable of all, a sense of all-round safety that the visitors experience. In fact, it takes a visitor to bring into perspective the true value of what this city has achieved through the use of technology and forward thinking. The finely tuned security apparatus is designed to be non-intrusive and be uniformly present across the island.  This message is distinctively brought home by Singapore's first integrated resort — Resorts World at Sentosa (RWS), which recently won an international recognition for the best use of TETRA (Terrestrial Trunked Radio) in Private Industry. It is also the first such win by an integrated resort in the Asia Pacific region. 

Mission-critical TETRA communication systems are used by the police, first responders, and governments for their critical communication requirements. These are private standalone networks that are designed and built to offer high redundancies and to ensure instantaneous and assured communication, especially during emergencies. Such communication networks enable push-to-talk communication between one-to-one, one-to-many, and between multiple talk groups. TETRA also extends the certainty of communication to data communication. The other critical advantage TETRA delivers is secure information relay.

Oh Kar Chye, VP, Corporate Security, Resorts World at Sentosa Pte. Ltd. says: "We view technology as a key enabler of efficient services, safety, and unforgettable customer experiences."

Commercial/cellular networks accessed by mobile phones, smartphones, and tablets are not designed for mission-critical communication. Often, when disaster strikes or large accidents occur, it is usually the cellular networks that are the first to suffer disruption due to high call traffic. Many of us have experienced connectivity problems using our cellular phones, especially during high demand periods. This is because millions of users are sharing the same network at any given point in time and imposing varying demands on it, from making a simple call to accessing the Internet or downloading and sharing videos.

Mission-critical for business-critical use
Resorts World at Sentosa (RWS) is home to one of Singapore's largest private TETRA systems. Their choice of TETRA was a result of the compelling value the TETRA system offered. The wide coverage, scalability, and the unique strengths and features of TETRA, including a strong command and control capability, together with the seamless integration with a Job Management System helped RWS gain heightened levels of situational awareness and business performance — all of which reinforced their efforts to set new levels of service excellence in their industry.


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