Subscribe / Unsubscribe Enewsletters | Login | Register

Pencil Banner

Glitch hits Virgin Media email distribution lists

Margi Murphy | April 21, 2014
Virgin Media has apologised after customers were able to hit reply all to a standard service message yesterday, revealing their personal details to the thousands within the email chain.

Virgin Media has apologised after customers were able to hit reply all to a standard service message yesterday, revealing their personal details to the thousands within the email chain.

The email from one of the company's suppliers was a service message to inform customers of changes to how customers could log on to Google services using their virgin.net email addresses.

Virgin Media said that they fixed the distribution error yesterday.

However they have received complaints as customers' inboxes flooded with hundreds of spam emails. Keith Vaynes Tweeted: Thanks to @virginmedia cock up I now have 300 personal email addresses many with phone numbers (and they all have mine) #virginspam

ComputerworldUK understands that the email error affected a small proportion of the 4.5 million strong Virgin Media national customer base, of which 135,000 were on the virgin.net email distribution list. A proportion of this list received the service message.

A Virgin Media spokesperson said: "For a short time yesterday afternoon, a small proportion of our customers received a service email from one of our suppliers which, if they replied-to-all, it was sent to a wider group. The issue was quickly fixed and we apologise for the inconvenience caused."

 

Sign up for CIO Asia eNewsletters.