Would a total communications plan require significantly higher IT spending? How can the ROI be measured?
Total communications spend will obviously depend on the solution in question, but the main benefit in terms of costs is from ongoing usage and systems renewal. Instead of having to refresh the compatibility and protocols of the entire system every time you want to modify the solution, you can simply scale up or embed new technologies with a far higher level of compatibility and far lower downtime to service. This reduces a lot of the ongoing OpEx costs usually associated with upgrading or refreshing communications systems; it also ensures your business is running the latest technology, the ROI of which can be measured in terms of productivity, user feedback, and so on.
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