Fuji Xerox Service Creative Co. Ltd – a subsidiary of Fuji Xerox Co. Ltd – has been awarded the Support Centre Certification (SCC) in February 2014 from the Help Desk Institute (HDI).
According to the document solutions provider’s media statement, this HDI certification is the only certification program based on international and industry standards such as the European Foundation for Quality Management specifically for support centers in the service and support industry. In fact, Fuji Xerox Service Creative is the fifth Japanese company to attain the SCC.
To certify help desks, HDI conducts a strict on-site audit evaluating a total of 69 standards organised in the eight categories – leadership, strategy and policy, people management, resources, process and procedures, people satisfaction, customer satisfaction and performance results.
Fuji Xerox Service Creative was highly rated in four categories – leadership, strategy and policy, people management and customer satisfaction.
In its media statement, the vendor claimed that it will continue to enhance its contact centre operations and reinforce its structure as a one-stop provider that responds to various customer requests to improve quality of the support.
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