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For Facebook, violating users’ privacy is going to backfire someday

Evan Schuman | July 7, 2016
Eroding trust is a lot easier than restoring it

Eventually, though, Facebook will go too far. Something about privacy offenses is cumulative, as trust erodes and is just too difficult to restore. It could be that word of this particular change will finally spread — probably through Facebook posts, ironically enough. Someday, the chicken-and-egg challenge will no longer be insuperable, and Facebook’s privacy betrayals will be the edge that a new competitor needs.


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