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FedEx virtual assistant to provide quick assistance to customers

Nurdianah Md Nur | July 1, 2016
The interactive online inquiry application makes the enquiry process more efficient for customers when they visit the FedEx website.

FedEx Express' customers in Asia can now get their queries quickly answered via the Virtual Assistant on its website.

The FedEx Virtual Assistant is an interactive online inquiry application that provides instant answers to frequently asked questions at any time.

Customers can also use the app to chat with FedEx Customer Service representatives in real-time during local operating hours, except in Indonesia and Vietnam.

Together, these capabilities improve the experience across a range of touchpoints for customers whenever and wherever they need shipment-related information, according to the company.

The FedEx Virtual Assistnat is now available in English at sites in Australia, Indonesia, Malaysia, New Zealand, Philippines, Singapore and Vietnam.

It will be available for Japan and China (both in English and local languages) in the later part of 2016; while English and local-language versions for Hong Kong, South Korea, Taiwan and Thailand will be rolled out in 2017.


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