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Digitising the public sector

Zafirah Salim | Feb. 10, 2015
Mao Gen Foo, Vice President Asia, OpenText, shares the benefits of adopting a digital first approach and pointers of crafting a clear, digital strategy, as well as advice on how CIOs can help businesses and their public sector agencies to remain relevant in this increasingly digital world.

To address this issue, government applications must have in-built mechanisms such as restricted access, permissions and secure information exchange. These features ensure the security of data and increased privacy.

A 2014 Gartner survey found that many decision-makers are struggling to keep up with the digitisation of the IT industry in general. Of the CIOs polled, 51 percent said that "the digital torrent is coming faster than they can cope." Another 42 percent said they simply lack the necessary talent to support such a transition. How can CIOs help their businesses and public sector agencies remain relevant in an increasingly digital world?

It is clear that information has grown and will continue to grow at an exponential rate. For enterprises, the growth of content happens within their firewalls in email, systems, corporate systems, paper and also outside the firewall with blogs, social media and interactions. The substantial growth of data is not set to slow down anytime soon. Therefore, the role of the CIO will involve in the embracing of disruptive technologies. For CIOs who are able to adopt this approach, they will be able to provide infrastructures that improve the quality of services provided, whilst concurrently driving efficiencies and cost reductions.

CIOs today must not only manage the disruptive technologies, but they must also manage internal systems, infrastructure and cloud-based applications. To fully help their businesses, CIOs must deal with structured data from databases, spreadsheets and also unstructured data generated by emails and social media. CIOs must effectively deal with consumer-grade offerings while still applying enterprise-grade security. Through the deployment of an EIM platform, CIOs are able to maximise the value of information while minimising the risks.

For example, through the deployment of specific tools, organisations can automatically classify data, making it easier to search and retrieve information. The automatic classification of information allows organisations and CIOs to navigate successfully through the high-explosion of information being generated as a result of the increasingly digitised world.

How can countries evolve their digital maturity to deliver public services for the future?

Governments will need to invest in an EIM platform that will allow them to fully maximise the value of their information. Information will become key in the evolution of digital maturity, therefore, governments will have to protect information by further investing in systems that secure personal information and protect privacy.

The move towards increased digital maturity will rely on the ability to automatically classify information, based on importance, volume of access and permissions. Governments who are able to demonstrate digital maturity will have higher success in the delivery within the public services. Real-time access to accurate, relevant information will enable governments to operate digitally as information can be searched and retrieved easier.


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