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Digitising the public sector

Zafirah Salim | Feb. 10, 2015
Mao Gen Foo, Vice President Asia, OpenText, shares the benefits of adopting a digital first approach and pointers of crafting a clear, digital strategy, as well as advice on how CIOs can help businesses and their public sector agencies to remain relevant in this increasingly digital world.


Mao Gen Foo, Vice President Asia, OpenText

At breathtaking speed, digital trends are revolutionising how governments, citizens and businesses interact with the world. "Always on" communications, rapid adoption and the essential nature of digitisation are factors that drive deep and pervasive change in how we interact in our daily lives.

So, what does digitisation in public service look like today - and what needs to be done to address its demands in the future? Mao Gen Foo, Vice President Asia, OpenText, shares the benefits of adopting a digital first approach and pointers of crafting a clear, digital strategy, as well as advice on how CIOs can help businesses and their public sector agencies to remain relevant in this increasingly digital world. 

What tangible benefits can digitisation bring to a country's economic development and the efficiency of its public services?

Digitisation through an Enterprise Information Management (EIM) platform allows public agencies to harness the full value of Big Data and effortlessly compile and manage information across offices and departments.

Over the past few years, the concept of Big Data has brought into focus the truly staggering amounts of structured and unstructured information aggregated within organisations and the incredible value lying dormant within it.

Capturing and organising data across silos with an EIM platform provides public services with a way to gain perspective across agencies and their partner organisations. It enables agencies to:

  • Collect, standardise, and use existing data to support both day-to-day operational decisions and top-level agency strategy
  • Screen, classify, and digitally maintain all their information
  • Orchestrate structured data and unstructured emails, presentations, and social media

Digitisation can additionally streamline agency processes, identify priorities, recommend improvements, and suggest outcomes for decisions.

How can government organisations better serve their constituents through a digital first approach?

To better serve their constituents, government organisations must first have in mind, a clear digital strategy. This strategy facilitates the access to data and services available from any device and location, allowing improved citizen engagement.

Government organisations should aim to facilitate engagement through cloud-based digital solutions. The first step would be to consolidate data, digitalise the data and decommission its legacy systems. Through an EIM platform, government organisations are providing access to data thus allowing citizens real-time access to government information and services through the digitisation and automation of internal processes.

What are some recommendations on how the public sector can make rapid progression towards greater digitisation? 

The public sector is a sector where information will continue to grow at an exponential rate; this is credited to the demand for real-time information. To progress, the public sector must harness data by migrating current information-centric processes to digital processes.

 

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