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Digitalisation of public-sector agency

Anuradha Shukla | March 14, 2016
Used system development approach to become digital.

The Danish Business Authority has successfully changed its system-development approach to become digital.

This digital transformation has allowed it to streamline and automate workflow and processes using antiquated systems-development approaches.

The Danish Business Authority is charged with registering corporations that conduct business in Denmark. It aimed to complete the specifications of a digital registration system by 2011 so that software developers could roll out the streamlined process by 2014.

The agency switched from a "waterfall" approach to design and development to an agile approach to systems development.

By doing so, the Danish Business Authority was able to launch an online company registration system faster and achieve better results by switching its development methods midstream.

High ranking

The new registration system has enabled Denmark to rank high on the World Bank's annual index of digital government services, and on another index that rates the efforts of European countries in helping new companies launch their businesses.

With the waterfall development approach, the agency was not able to move to any phase without ironing out the details of the preceding one. The result was analysis paralysis.

The agile methodology, on the other hand, allowed developers to incorporate new system requirements into their design and planning late in the process.

The Danish Business Authority has experienced several benefits such as less customer hand-holding; less need for rework by customers; and less time needed to get new employees ramped up.

Other improvement includes the agency's ability to provide digital solutions in other areas. It has also increased its IT productivity by about 60 percent, and significantly improved its time to market for new digital services.


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