DHL Global Forwarding recently enhanced its web-based customer platform, DHL Interactive (DHLi), to provide its customers with increased information transparency and convenient booking.
With DHLi's track and trace module, customers are able to have real-time visibility of air shipments with detailed information on goods and their shipping status. The tool can also send out alerts to customers for chosen shipment stage, such as the Point of Delivery, and compile a customer's shipment history for up to one year.
Booking shipments is also made easy with DHLi. Customers can use the DHLi booking function to make bookings using the templates provided, request instant house bill numbers, as well as create a commercial invoice and pack list.
Requesting for documents, such as certificates of origin, consular invoices and letters of credit, can also be done on DHLi.
Michael Young, executive vice president of marketing and sales of DHL Global Forwarding, said: "In today's logistics world, sending shipments from multiple locations via different transport modes is a given. The enhanced DHL Interactive ensures customers real-time visibility of their air shipments and allows them to handle transport reports and other enquiries with ease."
DHLi is globally available in 14 languages and can be accessed via any Internet-enabled device.
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