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Dell traverses China challenges to expand services unit

Agam Shah | Oct. 17, 2011
Dell is expanding its China services business one step at a time as it tries to overcome quirks associated with running a business in that market, a company executive said on Friday.

"China ... goes through five-year major investment cycles. We've spent the last year doing a lot of spadework for how we can participate in that next wave of investment in China," he said.

For example, the Chinese government last year invested $120 billion on the development of electronic medical records and imaging. Dell has been working with several province governments in China on health-care initiatives and grabbing related opportunities.

"It is a very smart, very engaged culture. It is a culture that does not see any legacy limitations because they have very little legacy infrastructure investment. So they are very innovative and pushing the envelope on future delivery models quite effectively," Schuckenbrock said.

Dell currently has offices and support centers in Chinese cities including Shanghai, Dalian and Xiamen.


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