However he added that customers are unlikely to jump ship from Dell in the short term, not least because competitors such as Hewlett Packard are also in the middle of significant periods of reinvention. The company has also taken positive steps to reassure customers during the transition, such as increasing the presence of CEO Michael Dell.
"I dont think that most customers will have a problem as long as they operate in a steady way," said Abbott.
"The main challenge is the visibility into the company. If they remain fairly open about what they are doing then most customers won't have a problem with it."
Sign up for CIO Asia eNewsletters.