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DBS ATM and iBanking services down for five hours due to “connectivity issue”

Zafirah Salim | June 18, 2014
Customers were unable to withdraw money from some ATMs, make payments by NETS or access the bank’s web services.

A number of DBS and POSB automated teller machines (ATMs) and selected online banking services were disrupted by a "connectivity issue" on Monday (June 16, 2014).

Customers were unable to withdraw money from some ATMs, make payments by NETS or access the bank's web services. Only certain areas in Singapore were affected though - Redhill, Harbourfront, Ang Mo Kio, Bishan and Tampines were among the locations users said they were unable to use the ATMs.

According to a Channel NewsAsia report, a DBS bank spokesperson said that customers were still able to conduct banking transactions as their DBS/POSB branches and majority of the bank's ATMs and most iBanking services were not affected.

Complaints of connection issues were reported at around 10am, and all services were fully restored at about 3pm on the very same day.

The bank added that its customers' accounts remained secure despite the issue, and it regrets the inconvenience caused. It is currently conducting investigations to find out the cause of the problem.

 

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