Cognizant's next steps in Malaysia
Speaking to Computerworld Malaysia after the inauguration, Cognizant's Sengupta said that as well as serving global, local and regional clients, Cognizant "will be able to deliver deep local insights and time zone advantages to the company’s growing roster of customers in Asia. Over time, Malaysia will serve as a proximity delivery centre for the APAC/ASEAN region."
"Cognizant is growing rapidly in Malaysia and is committed to continuing its expansion in the country," he said. "Within a short span of time, the company has added a full range of application and IT infrastructure services to its portfolio of services delivered from Malaysia. While growing its presence in the country, Cognizant Malaysia will also continue to drive expertise in areas such as digital, analytics and information management, and consulting, to name a few. The new centre marks an important milestone in our mission to leverage the best talent globally. With the support of a great talent pool and business environment in Malaysia, we look forward to growing our operations here to deliver significant time-to-market, cost, and transformational value to clients through a broader array of digital, consulting and business process capabilities."
Sengupta said Malaysia "has scaled up rapidly as an IT and BPO destination, and offers high talent employability and scalability. There is good untapped potential for Malaysia to move up the value chain. The country is well-equipped to deliver a wide range of IT services, especially in the areas of IT infrastructure services, remote infrastructure management services (RIMS), application and business process services (in particular, captive shared-service operations in financial services, logistics, and the energy sector) of relatively high quality. In addition, it holds great promise to deliver digital transformation, mobility, datawarehousing and analytics, and information management services to regional and global clients."
He said Cognizant will develop partnerships with the academia in Malaysia. "[This will help] in bridging the gap between the available labour pool and the employable talent pool for IT and BPO opportunities. Some of the critical steps towards this end include skills benchmarking/augmentation and qualitative enhancements in the educational system."
"A global service provider such as Cognizant can help by providing opportunities to expand to cutting-edge service offerings such as digital transformation," added Sengupta. "There is indeed a lot of good talent, both fresh graduates and experienced professionals, in the country. What is required is to raise the scalability of that talent pool in the mid to long term. We are here in Malaysia to not merely hire talent from the lateral market, build talent, but to recruit STEM (science, technology, engineering and mathematics) graduates and turn them into software professionals of global standards. We are committed to building the required ecosystem in Malaysia."
"More than 70 percent of our headcount in Malaysia consists of local professionals," he said. "We remain committed to building our Graduate Recruitment Programme (GRP) in Malaysia targeting Malaysia’s top-tier technical and business schools. We are planning guest lectures, networking sessions and internship opportunities to further strengthen our position as an 'employer of choice'. GRP is focused on injecting new ideas and applying current thinking from academia, increasing the pool of local talent to support future needs and our localisation strategy, and training and creating a pool of desired skills."
"In 2015, we launched our M2ASH (Monolingual, Multiskilled, Automation and Shared Services) programme for entry level hires in Malaysia," said Sengupta. "These hires come with bachelor’s degrees in computer science, computer engineering, and information technology, and represent a broad range of institutions, including University of Liverpool, University Technical Malaysia Malacca, University of Selangor, International Islamic University of Malaysia, University Tenaga Nasional, and University Technology Mara. Those trainees who have successfully completed their training under M2ASH have already been deployed to projects. The objective of this uniquely designed program is to create a young, dynamic and local talent supply that enables us to deliver better value to our clients as well as Cognizant."
"One of the key advantages Cognizant brings to Malaysia is global exposure," he said. "Cognizant is a leading provider of information technology, consulting and business process services, primarily for Global 2000 companies located in North America, Europe and Asia. Cognizant’s global exposure has earned it a deep insight into global competitive dynamics and best practices. Cognizant can leverage this for the Malaysian talent market and provide the talent pool with an opportunity to serve marquee customers and work on highly complex engagements across geographies. This will help Malaysia increase its competitiveness and define newer benchmarks."
Sign up for CIO Asia eNewsletters.