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CommVault expands customer service support in AP, Latin America

Veronica C. Silva | May 28, 2012
Solutions provider will give 24x7 support in local languages to customers in the regions.

CommVault, a provider of solutions for data management and protection, said it has recently beefed up its customer services operations in the Asia Pacific and Latin American regions to support demand from its clients.

Robert Brower, vice president of worldwide customer support and training, CommVault, who was in China recently to announce the company's recent initiatives, said that for the Asia Pacific region in particular, CommVault is expanding its support for China and South Korea customers.

CommVault has recently noted an uptake in the adoption of cloud computing among Chinese enterprises, thus, necessitating an increase in local support for customers. The company said it continues to invest in local support resources in China, and this support has increased significantly in recent years.

Philip Xu, China country manager, CommVault, said strengthening the company's technical support capabilities in China provides additional options to Chinese enterprise customers.

"Delivering truly local customer service delivers increased value and quicker incident resolution. With less time spent on solving incidents, our customers can focus on maximum utilisation of their Simpana single management platform benefits, and improved return on resource investment," said Xu.

Local partners

CommVault has also partnered with local service providers in South Korea and Brazil to beef up customer support in the Korean and Portuguese languages.

"CommVault's continued investment in customer support ensures greater flexibility, efficiency and improved account management for customers with multinational locations. Growing our support operations and capabilities demonstrates our commitment to providing global customers with the highest levels of service and world-class technical support experience," said Brower.

This recent announcement is part of CommVault global commitment to service and support backed by a globally-integrated, single call queue for handling all customer support incidents consistently and efficiently. Global technical support staffing is also extended between support centres across all regions, including Asia Pacific with Japan and China, thus increasing the response to calls around the clock from all parts of the world. 

CommVault said it will continue to enhance its worldwide customer support operations to help its customers lower their data management costs, mitigate business and compliance risks, and improve access to information.


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