It's a job well done, then, but Bohari has no intention of stopping at the ISO 20,000 certification. Having gotten a taste of what ITIL best practices can do for his department, he aims to achieve ISO 27,000 certification for security practices, and ISO 22,301 certification for business continuity and disaster management practices.
"Everyone should do it — really," Bohari says. "I recommend everyone implements ITIL best practices, and they'll see the difference it makes."
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