SAS initially rolled out iPads to pilots in 2011, with their flight plans stored on the devices. "It's worked great," she said in an interview.
At telecom provider Etisalat Misr, based in Cairo, Egypt, the Expert Tech app will help support technicians as they travel to store locations to troubleshoot network problems and help with sales. Technicians get work orders on their iPads, with analytics used to prioritize jobs, and can call up equipment manuals. They can even collaborate via video with other experts in the field, if needed.
Khalid AlMansouri, CIO at Etisalat Misr, said the company is experiencing hyper growth and needs to introduce efficient processes. "We have to enable innovation and bring new technology and ideas to sustain us and to enable a new revenue stream," he said. "Mobility and innovation and working anywhere and anytime is the key."
Using the app will reduce service costs by up to 15%, the company predicted.
Alior Bank, based in Warsaw, Poland, has provided the Trusted Advice app on iPads to bank officials who meet with customers to discuss ways to invest funds.
In addition, IBM announced this week that three more apps will soon be deployed by the bank to help new clients sign up for services and to help advisors and branch mangers and sales managers. Alior is also purchasing 1,300 new Apple iPhones, iPads and MacBooks to run the apps.
Part of value of the Trusted Advice app is that it allows bankers to meet face-to-face to offer real-time information on investment products, said CIO Tomasz Motyl. The iPad containing the information can be handed to a customer who can touch graphs and manipulate data.
The efficiency of the app has allowed bankers to increase the number of customer meetings they can have in a week, he said. Customers can even sign agreements on the iPad digitally.
Swift going to the cloud
At its press event with the CIOs at MWC, IBM also announced it has become the first cloud provider to allow developers to build apps in native Swift code.
Apple open-sourced its Swift programming language last year, and IBM released a Swift Sandbox to let developers explore server-side programming in Swift. More than 100,000 developers globally have used the sandbox and more than 500,000 Swift programs have been tested there, IBM said.
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