Tip: A truly flexible solution allows you to move between on-premises to hosted to hybrid and back again, seamlessly and with a minimum of friction.
7. Disaster Recovery. It is a necessity to have a thorough disaster recovery and contingency plan. If your main office becomes incapacitated does your phone system allow remote connectivity over mobile devices? Hosted UC has the additional advantage of keeping you connected even if your office is out of commission.
Tip: Look for mobile integration. It can be a lifesaver during unexpected catastrophes.
8. Security. Outsourcing your IT can bring with it serious security implications. Smaller businesses may find that a hosted provider does a better job of keeping data secure. This is because of the dedicated pool of resources the provider invests in keeping all of their clients' data safe. However, if your business must comply with security regulations that require data to be stored on-site then a hosted solution will not be a good fit.
Tip: Ensure that your vendor has resources to keep your data secure.
Purchasing the right phone system is important for the success of your business. Determining which solution is right must involve multiple factors, including whether you are interested in a capital expenditure or the flexibility of a month-to-month expense. And that decision starts with understanding the differences between a hosted and premises-based VoIP solution.
Once you are able to weigh the pros and cons of on-site and hosted solutions, and determine which features are most needed from each solution, you can then be confident that you are on your way to choosing a phone system that gives you the greatest return on investment.
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