CW: As a global spokesperson, what is your third person take on the existing and future challenges in this market?
MILES: Challenges exist. Certain observations that I have made can be specific or generic. There has been this desire, trend, fashionable among customers to claim "We outsource everything." The reality, going forward, is that some of the assets have to be brought back in-house like strategic components. All said and done, outsourcing is vital. So, it is the hybrid model that will typically take precedence. Ironically, while this gives the organization larger business control, it poses for an IT manager, a new set of challenges. He needs technology that will drive the process and facilitate optimum decision making. We as a company will have to think ahead for a market like India, 10 years down the line--keeping TCO, BOM and ROI rationalization as an objective. The market will mature. We are optimistic and confident that the larger message will reach the right people. We have huge expectations from our converged infrastructure solutions.
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