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Bully building body replacement's tech transformation trips before bouncing back

George Nott | July 7, 2016
‘Intimidation and harassment’ had become part of the culture at the Queensland Building Services Authority, but tech has transformed its replacement, the QBCC

"So we get what we need and we give them a better experience," says McGregor. "And as a result of getting the right data up front we start to hone in on the problem much earlier.

"Staff, some of them have been there for 20, 30 years. Over two thirds are going - 'this new thing called Salesforce is really cool and we love it'."

Source: CIO Australia

 

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