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Bolt from the Blue

Ben Rossi | Aug. 14, 2013
In an exclusive interview with CNME, Amr Refaat, GM, IBM Middle East, says that, whilst emerging markets were partly attributed for the dip, the Gulf has nothing to worry about.

"The value we've seen now is we have all the components and are now trying to go to the next level, which is the client experience. This is what Ginni is focusing on right now; how we get our clients delighted, ensuring they are getting the proper attention, and meeting and exceeding their expectations. This is the next level."


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