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BMW's connected car services go offline across UK

Margi Murphy | July 29, 2014
Data migration following an upgrade puts European network out of joint say executives.

UK users are unable to access BMW's ConnectedDrive, which connects mobile phones to their vehicle dashboard, due to a blip following a data migration, BMW executives have revealed.

The issue was uncovered when a customer was unable to register for ConnectedDrive this month. After contacting BMW's helplines, The Register reported that the customer received an email about a "... major European outage of ConnectedDrive escalated to BMW UK and BMW AG Germany, and the board."

The customer service representative added: "IT partners are working on the issue but they have informed us the problem requires complete re-programming at the server end, and starting again from scratch. No idea how long this will all take ..."

After contacting a "more senior ConnectedDrive executive", the Register added, the customer was advised that the problems were due to a system upgrade.

"BMW UK, which had been using the same ConnectedDrive system for the last seven years, is currently updating its systems. BMW in Germany is migrating all the data from the old system to the new one, which, unfortunately has had an effect on the application part of our website. BMW UK hasn't yet been told when services are likely to be resolved."

The outage affects drivers' ability to connect their mobile phones to their dashboards to make calls, emails and to control their GPS.

The outage poses no risk to the safety of drivers.

BMW were unreachable as ComputerworldUK went to press.

However it will add fuel to the fire of critics who believe the car manufacturing industry is not prepared for the switch from hardware manufacturing to software implementation.

Manufacturers like BMW are harnessing the growing consumer demand for connected cars.

Car manufacturers could use big data to inform urban planning once connected cars reach critical mass, Telefonica's automotive specialist said recently.


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