Ten years back, CIOs were mostly concerned with keeping the lights on. If you managed availability, you're a good CIO. In the last five years, with the advent of cloud computing, availability could be well managed externally. That means CIOs don't have to worry about availability any more. Instead, CIOs need to focus more on how technology can help the business, and to innovate. In my case, I also sit down on business matters and discuss how technology could be of interest.
Q: How do you stay abreast of technological changes? How do you know what to invest?
Technology is now more driven by consumer base. You need to know your technology platform is able to provide the services mobile users require. My challenge is how to get the right technology that will serve the needs of our users. We're used to operational gap, ERP gap, mobile computing gap, and so on. So, the best way forward for us is to find a partner, even system integrators, to work with them to stay ahead. As for keeping abreast of technology, I stay informed by reading, catching up with vendors and service providers, and attend events.
Q: What advice do you have for someone aspiring to be like you?
You need to know the business as a process - you cannot know the business in one week. You have to know how you see the whole picture. Then you can become a good CIO. You have to be visionary, and help align with business value.
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