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BA's May bank holiday IT outage: what went wrong?

Scott Carey | June 1, 2017
British Airways suffered a "catastrophic" IT outage over the busy May bank holiday, causing the airline to ground all flights from London Heathrow and Gatwick airports. What exactly went wrong?

The GMB union has blamed the problem on technical staff being outsourced to Tata Consulting Services in India. However, Cruz refused to point the finger at its outsourcing partners, saying there had been "locally hired" staff attending to the maintenance and running of the infrastructure, which was in the UK.

The airline says that it is now "undertaking an exhaustive investigation to find out the exact circumstances and most importantly ensure that this can never happen again".


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