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AXA Singapore introduces live doctor consultations via live chat or video call

Adrian M. Reodique | Aug. 11, 2016
AXA customers will be able to access Singapore-based general practitioners via live chat or video call anytime and anywhere in the world.

AXA Singapore has took the wraps off its new mobile app, MyAXAHealth, to provide their customers with access to Singapore-based general practitioners (GPs) via live chat or video call anytime and anywhere in the globe.

"With the prevalence of personal mobile devices and increasing reliance on technology, there is a need to fill the gap of being able to gain access to medical advice anytime, anywhere. We found the perfect balance by bringing these two functionalities together with a single, one-stop app that is easily accessible via mobile devices," said Leo Costes, Chief Claims Officer of AXA Insurance Singapore, in a press release.

With the mobile app, AXA customers will be able to directly connect with a GP and seek medical advice, obtain a prescription or request for a specialist referral. Users can also submit and track their health claims online through the app.

To enjoy the new service, AXA customers must download and log into MyAXAHealth app. Once logged in, users can locate nearby medical clinics or hospitals, doctors, gain instant access on their personal health policy coverage benefits, track their insurance claim details, or retrieve their AXA medical cards.

The customers can request for a live doctor consultation through MyDoc mobile app. The AXA Assistance Medical Desk will then coordinate and place an appointment with the doctors. A text message and push notification reminders will be sent to customers prior the schedule and when the doctor is ready for consultation.

The medical assistance team will also connect the customers with a doctor based on their preferred chat option either through message or video call. If a special referral is required, the team will arrange an appointment with the AXA specialist panel.  

"Our panel of experienced doctors can make an initial examination of the user and guide them on the next steps to take. Customers can skip the queues at hospitals and clinics, and gain convenient access to a trusted healthcare professional anytime and anywhere, right on their personal mobile devices," explained Costes.

Meanwhile, the customers can pick up their medication over-the-counter at the nearest pharmacy - via prescription sent by the GP - without any cash upfront.  Customers who require repeat prescription on over-the-counter medicines can do so through live consultation. They will just need to show proof of previous medical prescription and go through a consultation before a new prescription is approved and generated by the doctor.

AXA Singapore will launch the Live Doctor Consultation service to 5,000 users comprised of employees and customers next month.

"Trust, expertise and reliability are at the core of Health insurance. This innovative service is a new milestone to deliver a better customer experience, and reinforce our role as a Health partner of our customers," said Andre Czanik, Chief Health Officer of AXA Insurance Singapore.


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