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Aviva introduces new mobile app in Singapore

Anuradha Shukla | March 17, 2016
Launched exclusively for its group insurance policyholders.

Aviva has launched a new mobile application and portal in Singapore.

Designed exclusively for its group insurance policyholders, Aviva ClaimConnect enables users to locate their nearest panel clinic with ease.

This application also ensures that users do not rely on paperwork by allowing them to submit employee insurance claims electronically.

Insurance claimants submit claims electronically with scans of the relevant documents using the camera function on their phone.

"This illustrates Aviva's continued efforts to focus on the needs of our customers and partners by harnessing digital channels," said Lionel Chee, group business director at Aviva. "We want to simplify the process and provide our HR partners, brokers and insured employees with an improved customer experience."

Instant notifications

Aviva ClaimConnect allows users to receive updates on the status of claims via instant notifications.

Users can easily access details of their company coverage for themselves and their dependents.

Included in the application is a claims calculator that helps users to determine the claimable amounts of their hospital bill, based on their company's coverage.

In addition, users can view their claims history and their dependants as well as enjoy freedom from carrying a physical employee benefits card when visiting a panel doctor.

All their details are held on the e-employee health benefits card as part of the mobile app.

"The claims process for insured employees is also significantly easier now that the whole process has been digitised. The straight-through process and instant notification shortens the turnaround time. With the claims calculator as well as access to coverage details and claims history, employees can manage their medical expenses and claims with more clarity," added Chee.


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