Interestingly, as the survey results showed, multinationals are not going to drive the investment in business communications solutions. Growth is going to come from midsize companies and large national enterprises.
Technology investments that help drive customer service-and therefore support customer retention- and productivity remain key strategies for Avaya customers.
The consumerisation of IT and how best to leverage pubic and/or private cloud environments to enhance communications also scored highly with respondents of the survey.
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