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Asia Pacific to spend more on UC

Anuradha Shukla | Oct. 4, 2013
Report says spending in unified communications to grow due to increase in the remote workforce.

Businesses in Asia Pacific will invest more in unified communications and communications solutions (UC&C) solutions in the coming months.

Thirty-two percent of organisations in this region consider implementing or expanding a UC solution to be a high or critical priority for 2013, according to a newly released research report by Forrester.

Report analyst Nupur Andley Singh says this investment will grow due to several factors such as an increase in the remote workforce and organisations accepting the bring-your-own-device concept.

Increased usage of video for corporate communications in the region will also lead to a growth in investments in these technologies.    

Despite this growth, Asia Pacific is characterised by a weak state of IP networks in certain markets such as India and parts of Southeast Asia. This will stop organisations in these developing markets to depend on UC&C solutions.  

Other parts of this region including Hong Kong, Japan, Singapore, and South Korea have strong IP network coverage.

Successful deployment of technology

Forrester advises organisations in the Asia Pacific region to formalise a UC&C strategy that is aligned with the exact requirements of the customers.

Companies like Qenos, an Australian manufacturer and Essar in India are among the companies that have adopted UC&C and in order to replicate these success stories, strategies should also be supported by management so they can do the needful to make this technology popular with their people.

Other factors that will contribute to increased adoption of UC&C are a structured implementation plan in addition to seamless integration with the existing communications infrastructure.

Regular training sessions and live demonstrations for users should also be organised so that they have hands-on experience as well as information about the solution.

Finally, regular checks have to be conducted following the implementation of the solutions so that it is known how well employees are accepting the technology. 


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