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ARINC wins Japan aviation deals

Veronica C. Silva | Nov. 22, 2012
ARINC will provide tech support to Japan airport and airport systems.

ARINC Inc. recently announced that it has been awarded two significant contracts to support Japan's aviation industry.

Maryland, US-based ARINC, which offers communications and engineering solutions for commercial, defence, and government customers, said it has been awarded a contract by Central Japan International Airport (Centrair) to maintain the passenger and check-in systems at the airport.

ARINC also signed a deal to provide IT maintenance and support to Japan's AVICOM Aircraft Communications Addressing and Reporting System (ACARS). AVICOM is the Japanese service provider for airline and civil aviation communications.

Under the Centrair contract, ARINC will deploy its vMUSETM common-use system for check-in and departure, and BagLink baggage messaging technology. The solutions will simplify and automate Centrair's passenger processes, which, in turn, will provide cost efficiencies to the airport.


Central Japan International Airport Centrair is the main airport serving Nagoya and the Chubu region of Japan. It hosts domestic, regional and international passenger and cargo services for more than 20 airlines.

The manager of Centrair's IT Service Department, Noboru Terada, said ARINC's background and experience, and its solution are assurance enough that Centrair's passenger system will be well-maintained.

For its part, ARINC said clinching the Centrair contract is a vote of confidence for the company.

"ARINC is committed to assuring our customers that our technologies are well-maintained with minimal disruption to the airports and its passengers, and this agreement validates ARINC's strategy of becoming the leading IT service provider in the Asia Pacific region," said Jim L. Martin, managing director, ARINC Asia Pacific.

Communications systems

ARINC Managed Services, LLC (AMS), ARINC's IT maintenance subsidiary with experience in airport and passenger systems across the globe, will maintain the various passenger technologies in place at the airport.

For the AVICOM contract, ARINC said AVICOM has been using the ARINC ACARS technology since the 1990s, but this is the first time that it has been contracted to support an ACARS system and provide the back-end maintenance for back-end network infrastructure.

The contract includes ARINC providing dedicated on-site support at AVICOM's Network Operating Center in Tokyo and remote support for airport locations across Japan. ARINC will have an on-call dedicated team that will provide first- and second-level maintenance support to AVICOM. The complete ARINC managed solution comprises asset management, incident management, preventive maintenance and reporting.

"This engagement highlights the flexibility of our IT support capabilities to develop solutions for a variety of technical environments," Martin added.

ARINC Inc., a portfolio company of The Carlyle Group, has regional headquarters in London and Singapore. 


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