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Are deskphones dead in the enterprise setting?

Zafirah Salim | July 23, 2014
Jan Zuurbier, head of Global Sales at Alcatel-Lucent Enterprise, discusses how the evolving enterprise infrastructure accommodates the mobile landscape, and why deskphones are still of relevance in the corporate world.

What are your predictions on the future of deskphone? Do you think it will be completely replaced by its digital predecessors, or do you think its role is simply evolving?

The proliferation of new communication technologies has led to widespread belief that the deskphone will soon become a defunct piece of technology. Analysts however, have predicted that deskphones will not be leaving anytime soon.

According to the Global Enterprise Communications Platforms and Endpoints Market report by Frost and Sullivan in 2012, deskphones have been and will continue to evolve to become increasingly sophisticated devices that feature advanced functions, such as video conferencing or seamless integration with mobile devices. With enterprise security as an ever-present concern, deskphones are set to incorporate even more security measures to safeguard sensitive corporate information.

In essence, the future of the deskphone lies in three main directions:

  1. It will help sustain existing investments for companies that are unable to afford a total wireless or IP transformation, due to reasons such as cost or the complexity of their operating environment. For instance, there are areas where mobile radio signals are hard to manage. For others, it may be due to a significant cost of going 100 percent LAN.
  2. The deskphone will continue to serve as a companion in the UC environment, where users will benefit from its strengths of being constantly connected, powered for security, and having excellent audio quality.
  3. The deskphone will undergo numerous innovations to give rise to new methods of usage, such as the ability to deliver video and to run applications.


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