Customer experience solutions provider Amdocs recently announced that it has been selected by local telecommunications company SingTel, for a business transformation project in Singapore and Australia.
Under this partnership, SingTel will leverage Amdocs' technology to enhance and differentiate its customer experience. Specifically, billing and customer support for retail, enterprise and government customers will be migrated onto a single platform. This will provide SingTel a holistic view of its customers, leading to greater customer satisfaction and efficiency in customer engagement and productivity for the telco.
"At SingTel, customers are at the centre of everything we do. We are retooling our systems and processes to deliver a seamless and intuitive customer experience," said Wu Choy Peng, Group Chief Information Officer, SingTel. "With this solution, we will have a single view of the customer relationship and make service recommendations to our customers."
On the other hand, Amdocs will deliver a single integrated solution based on its latest customer experience systems product suite (CES 9.2) that will consolidate support across all businesses and networks. This will be rolled out over three years, said the company in a media statement.
"Amdocs is committed to delivering business innovation and value to service providers in Asia Pacific. The award of this business-critical project is a testament to that and further exemplifies our strong, longstanding relationship with the SingTel Group and their trust in us to successfully deliver on their most strategic projects, delivering true innovation, across multiple areas, that will help people communicate more effectively," added Eli Gelman, president and chief executive officer of Amdocs Management Limited.
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