Amdocs, provider of customer experience systems and services, recently announced the go-live of a major transformation programme at Globe Telecom, one of the largest service providers in the Philippines and a subsidiary of Ayala Corporation and the SingTel Group.
As the prime systems integrator for the seven-year transformation and managed services engagement, Amdocs will assume full IT responsibility for the entire transformation and ongoing IT management and operations of Globe Telecom's business support systems (BSS), business intelligence (BI), data warehouse (DW) and policy management systems.
The move will allow Globe Telecom to create a differentiated and consistent customer experience across all channels, shorten time to market new offerings, drive service uptake and revenues, and reduce operational costs.
Amdocs will also manage and consolidate more than 200 legacy systems across Globe Telecom's lines of business onto a single BSS platform, enabling Globe Telecom to have a 360-degree view of the customer, simplify the business process, offer bundled offers rapidly and achieve operational efficiencies.
"[The convergent integrated platform allows us to be] able to act in real time, target customers and customer segments with innovative and differentiated offers and bundles, and leverage our operations efficiently to increase revenues and reduce customer attrition," said Ernest Cu, president and chief executive officer at Globe Telecom.
Besides this major transformation programme, Globe Telecom has also chosen Amdocs Policy Controller to monetise its advanced data services. The policy control solution will be integrated with the Amdocs BSS platform to support a range of use cases, including bandwidth management, fair-usage control, and bill-shock prevention.
Amdocs Policy Controller will also enable the launch of innovative new services, such as data bundles across multiple lines of business and dynamic payment methods with variable spending limits, to enhance the customer experience and boost customer loyalty.
Amdocs has also recently opened a regional development center in Manila and Philippines in a move to show its commitment to Asia.
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