Making it work
While there was little GP Synergy could do about the slow connection speeds in regional areas, the NGO was able to achieve acceptable videoconferencing service levels using a customised platform from Radvision.
Other vendors had insisted on point-of-presence high definition, which is "wonderful if you've got the pipes to accommodate it," but such advanced capability was not viable for GP Synergy's training posts, Oldfield said.
"What I was very impressed with was that [Radvision] went to the extent of redeveloping the product to accommodate what we needed to do."
Now the NGO can scale down the videoconferencing quality to ensure a smooth connection for all, he said. "We've got it to a point where by and large the feedback we get is quite positive."
GP Synergy installed 87 Radvision Scopia VC240 units to provide a more consistent videoconferencing experience for GP Synergy's in-training doctors.
"What we found was that people would come in on desktops and laptops and too often the audio was not working properly or the video was not working properly or both."
With the VC240 units, "we've taken care of all the hardware side of things," Oldfield said. "We've taken care of the high-definition video, we've given them a good screen and a good monitor to work with, and we've taken care of the audio which tended to be the most problematic aspect," he said.
Oldfield added that Radvision and supplier VMtech has provided highly responsive support to GP Synergy. "I couldn't get any adequate service and support from our [previous] vendors here in Australia," he said.
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