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Accelerate the pace of your business with effective UCaaS tools

Sejuti Das | June 29, 2016
Frank Ciccone, VP & Executive MD at Verizon, talks about the benefits and challenges of UCaaS along with their go-to-market strategies and future plans, in a chat with ChannelWorld India.

Some of our new capabilities include global expansion of UCCaaS to Europe and Asia Pacificincluding in-country support for major commercial hubs such as Hong Kong, Japan, Singapore, UK, Taiwan, Germany, France and Netherlands. Along with this, we also provide in-region geographic redundancy of UCCaaS services via datacenters.

Second, we have joined forces with Cisco Collaboration Meeting Rooms Cloud, which provides simple, easy-to-use collaboration capabilities for intra-business, B2B and B2C applications from any standards-based video device. Our new offering allows attendees to collaborate using voice, video, content share, and white boarding, which can be integrated with Verizon UCCaaS or can be purchased as a stand-alone service. Attendees can join a collaboration room from virtually any video device - laptop, tablet, smartphone, desktop, video room system or tele-presence room system.

Third, our integrated global contact centersdeliver cloud-based contact center capabilities for improving customers' experiences and can also be integrated with UCCaaS. This allow enterprises to serve their customers in a more powerful, flexible and cost-effective manner, with the ability to easily scale resources up or down based on their business needs.

Fourth, mobile integration, which allows customers to leverage our UCCaaS over wireless networks with no VPN connections required. Customers can also leverage our expansive 4G LTE network, or can use their local mobile broadband network.

Fifth, self-service management portals that allow customers to quickly and easily implement provisioning changes to their services, including service moves and additions, helping control management costs, increase business agility, and improve customer responsiveness.

How is Verizon's UCCaaS solutions helping enterprises and how does it stand out in the market?

Our UCCaaS provides an integrated platform which helps businesses associate work together efficiently, access information, thereby helping them to move their businesses forward. Since UCCaaS is based on cloud, it's easily scalable and doesn't require capital expenditures to get started or expand services.

With on-demand delivery, one can control costs and simplify management, without the hassle of cash-flow surprises, owning, managing, maintaining, and upgrading equipment and software. Because UCCaaS is built with layered security, multiple points of redundancy, and native integration with our network services, we can offer leading service level agreements (SLAs).

In addition to hosted environments, UCCaaS supports hybrid systems that help in easily extending or adding new capabilities to existing, on-premises applications-reducing the need to manage complex integrations or unfamiliar technologies and platforms.

Our UCCaaS also enhances customer relationship management and enterprise resource planning applications like Salesforce, SAP, Microsoft Outlook, and Google Apps with powerful capabilities, including single-click audio and video calls, instant messaging and presence, and embedded web, video, and audio conferencing.

What could be some of the challenges that are holding back the adoption of UCCaaS?

 

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