As technology levels the playing field across most industries, the success of businesses rely even more on improving interactions between employees, people and the data they work with. By better using collaboration tools and applications, organizations can streamline their business processes, enhance productivity and increase agility to gain a competitive advantage.
Frank Ciccone, Vice President & Executive Managing Director at Verizon, talks about the benefits and challenges of UCaaS along with their go-to-market strategy and future plans in India, in a chat with ChannelWorld India.
How do you see the Indian market with respect to UC and collaboration as a service?
According to a recent International Data Corporation (IDC) study, Indian Unified Communications and Collaboration market in H2 2014 was nearly flat, 0.1 percent, as compared to its previous year. However, the market showed a decent growth of 6.3 percent over H1 2014.
Government initiatives and increasing adoption of UC platform by enterprises is pushing the need for smart network solutions that can sustain the growth of unstructured network traffic. Upcoming verticals like e-commerce, healthcare and hospitality along with traditional ones are expected to drive future investments.
Unified Communications as a Service (UCaaS) is also expected to gain traction as an unwavering access to the technology with relatively low CAPEX and OPEX - as compared to traditional solutions - would find interest from the market.
What are the emerging trends and technologies driving unified communications and collaboration as a service?
Many of our clients have transformed their workplaces and expanded into new markets to accelerate growth and optimize performance. In today's digital and global economy, it's essential that mobile and remote employees communicate and collaborate virtually with colleagues, clients and partners as if they were in the same room together.
We've seen strong adoption of our existing UCCaaS offering particularly from manufacturers, financial and professional services firms, retailers, and the public sector - which is a trend we anticipate will continue as we expand our offering globally.
The market requirements for cloud-based unified communications have changed greatly in recent years. Cloud UC is no longer just for the small business - today, large enterprises and multinational corporations are embracing the strategic value of cloud UC, and they require global reach, a broad array of collaboration functionality, and a strategic partner who can complement their own operational teams. Our expansion of its UC&C capabilities, paired with its worldwide support and professional services reach, makes us a compelling partner for enterprises to consider.
What is Verizon's UCCaaS andhow is Verizon expanding globally in terms of UCCaaS?
Verizon Enterprise Solutions has expanded its Unified Communications & Collaboration as a Service solution and introduced new innovative capabilities, including collaboration with Cisco Meeting Rooms.
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