"Automation will pave the way for a simpler, more real-time IT environment, where the right person -- or machine -- is able to get the right information, at the right time and place, accelerating the development and roll-out of new services," she says.
And this ability to quickly deliver targeted technical solutions will pervade the business.
"As API-enabled, automated systems will be able to handle the majority of day-to-day IT issues, the IT team will be freed up to focus on innovating through new technologies and delivering more strategic value for different lines of business," Moss-Woods says.
Booz Allen Hamilton's Zutavern goes so far as to say that machine intelligence is essentially a new form of business partner -- and it deserves a seat at the boardroom table.
"CIOs and other leaders need to become more comfortable with machines making decisions," Zutavern says. "Meanwhile, they must allow business units the flexibility to create new solutions they haven't even conceived of yet. We're seeing more platforms-as-a-service, which allow everyone to come together to unleash the power of their data to fuel creativity, innovation, and a culture of experimentation."
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