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5 keys to successful SIP implementation

Christopher Smith, VP of enterprise communications and unified communications, Level 3 | Feb. 18, 2015
Voice over IP uses the session initiation protocol (SIP) to convert phone conversations to data and send it through a public or private IP network instead of using telephone lines or fixed bandwidth T1 and T3 options.

* Breaking Barriers. Your telephony and data engineers may not talk to each other yet but they will need to work together. Make introductions now. Your company needs to understand data networks to design a SIP network. Look for a provider with professional services to design it effectively and efficiently. The solution for your company will be unique because it needs to take into account the legacy equipment, various locations and future needs of your team. As the landscape continues to evolve, so will your telephony plan. There is a reason they call it a journey, not a destination.

* Alert Your Stakeholders. A key part of implementation is letting end users know what changes to expect. Employees will need to be briefed on the new service and what that means to them new headset, processes and procedures for making calls, and a new way to receive voicemails. Make a list of the perks, like the ability to connect to their work phone remotely for days when it makes sense to work from home, receiving voicemails as an email with the message spelled out in text and access to products, like Micosoft's Lync platform that make interoffice communications simple and straightforward.

Covering the items in this list will help make sure your company reaps the rewards of SIP implementation.


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