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Xchanging opens regional office in Malaysia, plans Southeast Asian expansion

AvantiKumar | May 31, 2013
Global BPO provider said it will also increase headcount in Kuala Lumpur; adding that about 30 percent of Xchanging’s senior executive team are recent hires from diverse backgrounds.

Joe Poon - Xchanging Asia Pacific modified 

Photo - Joe Poon, President, Asia Pacific, Xchanging.


Global business process, procurement and technology services provider Xchanging has opened a new regional hub office in Kuala Lumpur as part of its Southeast Asian expansion plans, it said.

Speaking from the new office in Bangsar South City, Xchanging's Asia Pacific president Joe Poon said the company will also be increasing headcount as part of its investment in the Malaysian market. About 30 percent of Xchanging's senior executive team in the region are recent hires from diverse backgrounds.

"Xchanging has more than doubled its regional headcount in the last two years, up from 187 in January 2011 to 450 now," said Poon. "Staff numbers in Malaysia alone have increased almost eight-fold. This growth supports new offerings in software, business processing services and cloud solutions, as well as two recently launched product offerings, Netsett (the global reinsurance and accounting net settlement service) and Vault (the technology-enabled procurement platform)."
"Our growing employee base and new office opening mirrors Xchanging's commitment to our customers and partners in Malaysia as we expand in tandem with their growing business demands," he said.  "Our customers will benefit from our regional hub office as we support them in aligning their processes to international standards, which is a key feature of Malaysia's Economic Transformation Programme globalisation objectives."

Xchanging's new 8,000 sq ft [743.224 sq metres] office will house up to 150 employees, and has a client Xuber Demo Room designed to showcase Xchanging's flagship insurance software.  Xchanging has a global headcount of more than 8,000 employees. Xchanging Asia Pacific employs more than 4,000 staff in 18 offices, servicing around 250 clients.


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