Recently, my two-year-old, out-of-warranty Fitbit Aria scale couldn't connect to the Wi-Fi network created by a new router Comcast installed in my home office. After multiple unsuccessful connection attempts, I emailed Fitbit tech support. The support person suggested some fixes, none of which worked. In his last email, he asked for my full name and address — so the company could send me a replacement Aria. I didn't even have to ask.
Ultimately, there are lots of reasons to go with an Apple Watch or other smartwatch, as well as plenty of good reasons to buy a dedicated activity tracker. Few people will follow my lead and own both. And that's OK.
My instinct is that smartwatches will go mainstream, eliminating the need for many people to wear an activity tracker. At the same time, the stronger companies in the activity tracking field, especially Fitbit, will endure, provided they continue to evolve, innovate — and take good care of their customers.
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