Of course the customer centricity and data granularity of the new retail requires greater precision around the traditional but crucial retail skills of merchandise planning, buying and customer service. But I am afraid current curriculums are not keeping pace with these changes.
The reasons why Australian retail seems to be falling so far behind Australian customer expectations are complex.
But surely a forward-facing curriculum, highly cognisant of the new retail realities, must underpin an Australian retail renaissance.
As John F Kennedy once said: "Our progress as a nation can be no swifter than our progress in education. The human mind is our fundamental resource."
Paul Greenberg is the chief executive officer of the National Online Retail Association.
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