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'War Room' notes describe IT chaos at

Patrick Thibodeau | Nov. 11, 2013
Congressional investigators release documents describe early woes that blunted Affordable Care Act

Another note also addressed the furlough: "Casework team was furloughed yesterday, but called back in today."

In the initial rollout, a needed service from the Dept. of Veterans Affairs site was down, and another system used for income verification, was "creating confusion with credit check information." Help desks assigned to various issues were quickly expanded.

By week two of the rollout, "about 60% of applicants are getting into without sitting in the waiting room, up from 5-10% earlier last week," the notes said. Capacity improvements were working. "Additional servers are making it easier to get in," according to the notes. Federal officials say they will have all problems resolved by the end of this month.


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