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VR will be a reality in the enterprise, but businesses should be wary of the hype

Matthew Finnegan | March 21, 2016
Some use cases can be made for VR use by big businesses, however.

Virtual reality (VR) appears set to be a common fixture in living rooms in future. According to analysts at Gartner 6.3 million VR headsets will be sold during 2017.

And, increasingly, large organisations are considering how they can capitalise on the technology. So, with some much interest interest post-CES and Mobile World Congress, should businesses now be investing in VR?

Samsung Enterprise UK&I VP, Graham Long, says it is already happening.

"Virtual reality is not just a consumer play," he told ComputerworldUK. "There are obvious applications for business."

VR in the enterprise: What are the use cases?

From a business perspective, VR is essentially just another platform to engage with customers. Where mobile apps allowed for a more personalised digital experience and better communication with customers, VR can build on this through 360 degree video or purpose built apps.

Samsung's budget Gear VR is just one of a host of virtual reality headsets making their way onto the market. Products range from Oculus Rift and HTC Vive at the higher end, down to Google's Cardboard, while Microsoft has its augmented reality (AR) HoloLens.

Samsung's Long says the company has already worked with a number of businesses to create VR systems for their customers. This includes virtual test drives of Audi cars, as well as virtual property tours.

Other potential applications are travel and tourism, says Long.

"If you are Thomas Cook or some of the other travel agents which have bricks and mortar investments, then they have to find ways to get people to come and visit them," he says. "So if you can go into a physical store do a tour of the cruise ship or the resort you want to go to, it just brings the whole experience to life."

Another example is in the automotive industry: "If a BMW car dealership has to carry every variant of a car, the 1,2,3,4, 5 and 7 Series vehicles, every engine size and colour variant, you would never have enough space. If you can do that by utilising virtual reality you can have a far more efficient way of doing it."

The customer-facing use cases are clear, and these are only a few of the huge variety of prospective use cases already noted.

There is also the potential for VR in the workplace too, such as for training or video conferencing. As the enterprise mobility trend highlighted, consumer tech can be pushed quickly into corporate environments by employees themselves.

VR in the enterprise: Should businesses be ready?

Growing interest in the technology has meant that more and more companies are keen to show how they are ahead of the curve by adopting VR within their business.


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