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Vensa enters Thai health market

Anuradha Shukla | July 15, 2013
The mHealth+3 platform automates and manages appointment reminders for Bangkok’s Vibhavadi Hospital in a trial run.

Bangkok’s Vibhavadi Hospital has begun a pilot run of mHealth+3 platform from New Zealand company Vensa Health.

The trial run of this solution will enable patients to receive SMS appointment reminders direct to their mobile phones.

Vensa expects its platform to automate and manage appointment reminders for the hospital. As a result of this, Vibhavadi will be able to save a significant amount of money and bring down the number of missed appointments each year by about 50 percent. 

The mHealth+3 platform is expected to improve attendance for the 200,000 appointments Vibhavadi is said to schedule each year.

“New Zealand has an established reputation in mHealth and Vensa is the market leader in the New Zealand healthcare system,” said Chaisit Viriyamettakul, managing director of Vibhavadi Hospital, a private hospital in Bangkok. “We expect to be able to translate that success and use Vensa’s system to improve service integration at Vibhavadi and ensure more patients attend the appointments they need at the right time to stay well.”

Personalised reminders

The mHealth+3 platform from Vensa Health has been integrated into Vibhavadi Hospital’s health information system and this lets the healthcare facility send personalised SMS appointment reminders to patients.

Vibhavadi is providing care to over 20,000 inpatients and 300,000 outpatients each year and this integration will improve hospital workflow as it encourages patients to both respond to appointment reminders and confirm appointments.  

The pilot for the solution will last two months and during this time, the Thai hospital will use it across five departments, which represents around 15 percent to 20 percent of appointments scheduled.  

This trial run will allow Vibhavadi Hospital to confirm the effectiveness of the system in terms of appointment attendance and guage savings to the hospital in terms of time and resources.

“It’s great to see a New Zealand company leading the way in the Thai health market and providing an innovative solution to Vibhavadi Hospital, a world class hospital,” said Karen Campbell, New Zealand’s trade commissioner to Thailand. “New Zealand is gaining a reputation in Health IT with companies like Orion Health and Precept also providing great solutions for hospitals and other healthcare providers in Thailand and around the world.”


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