CIOs today need to ensure every experience with IT is an intuitive one and completely adapted to the people that are consuming them. With 'Google' now a verb, IT departments have to make technology ever more intuitive and like the consumer experience - users today expect to be able to use IT without even looking at a manual.
CIOs must also adapt to changes and disruptions as they are happening. To reach an "optimised" level in IDC's Digital Transformation MaturityScape requires CIOs and their respective IT departments to be open to integration and coordination of all cloud services, third party management and service providers. Bring-Your-Own-Device is a reality in Singapore. Employees in Singapore are using various platforms and devices to get their jobs done, be it for file sharing, storage or teleconferencing. While upgrading IT to avoid a cybersecurity attack is one of the top three concerns of CIOs according to the "State of CIO" survey, security should not be a reason to ban these devices. IT can and should adapt to accommodate changing work preferences without compromising the security of corporate data.
Digital transformation is an aspirational evolution that will impact enterprises for a long time to come. The speed at which transformation is expected to take place is often faster than what many CIOs seem prepared for. The key is to recognise that innovation is happening across the entire organisation. New developments as a result of this innovation have ushered in both top-down and bottom-up digital transformations. Every business now depends on developers to build products and services that drive innovation. Technology no longer supports business - it is the business. Without investing in technology and the developers who make it all work, businesses will fail to adapt to the brave new digital world. In order for CIOs to be at the forefront of these changes, they have to drive these changes through and within their organisations.
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