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The ups and downs of Microsoft Band

Matt Hamblen | Nov. 24, 2014
Out-of-stock smart wristband is designed to showcase Microsoft Health’s open software.

Microsoft Band

On Oct. 30, Microsoft launched Microsoft Band, its first smart wristband, which comes with a microphone for access to Microsoft's Cortana digital assistant along with a variety of fitness and notification features.

The $199.99 Band sold out within two weeks. This past Tuesday, the online Microsoft Store had it back in stock -- only to sell out again a few hours later. It remained out of stock on Friday with no word on when it might return.

Microsoft today offered few insights, saying only that the company is "excited by the response we have seen to Microsoft Band" and that it has sold "well beyond the numbers suggested to date." A spokeswoman added that Microsoft will continue to replenish inventory throughout the holiday season.

The shortages left would-be buyers scratching their heads and raised complaints that Microsoft only had a limited number to sell in the first place.

Why would the company offer up the Band if it were unprepared for potential sales?

Because its overall corporate strategy is now aimed more at software analytics and cloud services than hardware. That's true not just for wearables, but for tablets and other products, too.

That's markedly different from the Apple approach, which is closely tied to the company's hardware offerings, said Carolina Milanesi, chief of research at Kantar WorldPanel. "Microsoft wants users and data and it does not matter through what OS you get them," she said. "For Apple, it is still hardware that drives the business."

The Band is "designed to showcase the power of Microsoft Health," according to Microsoft. And it's cross-platform, so it works with Android, iOS and Windows Phone smartphones via a Bluetooth connection.

Also cross-platform is the Health app, which runs on those mobile OSes and works with other devices like the UP fitness band from Jawbone and software like MapMyFitness, MyFitnessPal and RunKeeper, according to Microsoft Corporate Vice President Todd Holmdahl in a blog post.

With Band and Health, Microsoft's main aim is to "showcase their cloud and analytics capabilities," said Milanesi. "Microsoft is working with partners and will rely on them to bring to market other devices, which is the same strategy they have in PCs, phones and tablets. They are also starting small to learn from live users how to improve and develop their offering."

In an unusual move, Microsoft set up the Band to integrate with various partners, including Starbucks and Gold's Gym. With a Starbucks card loaded to Microsoft Health, owners of Band devices can pay for coffee directly from the device and get a $5 Starbucks reward at the start.


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