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The sharp-eyed CIO

Tim Mendham | Aug. 19, 2013
Neill Rose-Innes has a strong focus on the business as CIO and GM of operations at Mortgage Choice. But he says acquiring and retaining customers is what it's really all about.

"Those [IT managers] who respond sensibly and efficiently will do well out of it. And this is a strong driver to take to the board.

"The CIO who is seen to give value is one who will generate more revenue and opportunity." It can be done, he says, though for some it's a "slow burn".

"If technology is your only responsibility, then your transition to the 'future-state' may be slow. The CIO of the future will increase revenue. They must understand the value proposition—the 'should haves' as much as the 'must haves'."

They have to understand the business, he says. At Mortgage Choice there is a flat management structure, he says, which helps him to be both CIO and COO, and that gives him greater opportunity to understand the business.

But overall, "The eye should always be on customer," he says.

And if you don't have that, then you will probably have no job at all.



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