Proactive infrastructures should gain credibility as IT shops don't have the right skillsets to understand how all the pieces tie together themselves, nor the time to learn.
"As we get closer to prescriptive analytics, all that system support and automation is going to be run via software. This will have impact on the human effort and this is good news or bad news depending on where you're coming from," says Cappuccio.
"Some would argue the more I do with analytics, that the more dangerous it is because the fewer skills I'm going to have in my organisation.
"I would say if you did it right, then there's still a need for those high level workers at the top of each one of those vertical stacks. They are going to be involved, as the most credible people you have, but there's not going to be many of them."
IT service continuity
There has been a series of unsuccessful disaster recovery plans, despite excellent infrastructure, that has led many organisations to question why we approach DR from a data centre perspective to gain 100 per cent availability when it's really about service.
"A few years ago we saw this happen a lot in the US — a number of companies had been hit by natural disasters, with big snow storms and hurricanes on the east coast," says Cappuccio.
"A lot of them had been through events through other disasters over the years and they had a few massive data centres and good DR plans and they're all sitting back, thinking 'it's a storm, big deal'."
Sure enough, when the storm hit, all the data centres all stayed up. The real problems began once the state shut down the roads due to hazards like falling trees, preventing fuel trucks from reaching the data centres.
"If the trucks can't get to the data centre, they can't run them, and this little light bulb went off and they said, 'we've designed disaster recovery around the wrong thing — it's not about the hardware it's about the service," says Cappuccio.
Those companies then began to consult with providers, asking if they could design an environment where specific services will always be available. Not just a tier 4 data centre, but running the service in multiple places at once.
"With a good enough network, and a trustworthy level of latency, if I know a storm is a potential risk to my company I can offload the service somewhere else temporarily until the risk is evaded, then we can bring it back again. Or I can run multiple services in different places at the same time and link them together," he says.
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