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The next phase of mobility

Divina Paredes | July 8, 2014
Finance executives discuss how the uptake of cloud services and rise of mobile devices are creating a 24x7 customer-driven environment. They share insights on how they are working through these rapid changes, while preparing for the next business technology trend, at a recent CIO roundtable held in conjunction with Samsung.

Richard Horton, Fidelity Life Assurance: We have absolutely no control over consumerisation from an external standpoint, but we have a much better ability to exert influence over what happens internally. We're not a huge organisation, maybe 250 odd people, and we have taken a very minimal approach internally and we simply said look, you can have access to the wider Internet, you can bring your device, you can have email on it if you like. That's all we're doing so far. Externally, however, it's a very different kettle of fish. We have to respond and we have to compete in the marketplace and make sure that we have an offering that works for our customers, otherwise we just won't cut it.

Waka Donnelly, AIG:12 months, we jumped on the BYOD bandwagon, because we felt we had to make an offer to our internal stakeholders. Where is it today? It's probably not big on the agenda at present and interest has slowly declined. In the last two to three years AIG has invested and enormous amount of time and effort around securing customer data, the key driver is avoiding data leakage of sensitive information within the workplace. Losing control of your external devices can inevitably compromise your data security and brand.

'Mobile first'

Craig Sims, ANZ Bank: Nowadays all the banks and financial services are seeing that customers actually get access to us through mobile devices more than desktops and other devices. The reality is, mobile first is the way we design the strategies. Whereas, a year or two ago, it was digital on the desktop. Our customer base and our workforce, are asking us to go mobile first.

It is the data, not the device

Miles Fordyce, NZ Post: I look at the way technology is heading and I'm looking at the fact that you will end up with more and more personal data on your mobile device, but how much corporate data will actually be stored on the physical device versus the cloud? So that's just the accessibility of that data. And as speeds and data access get better, it's probably going to be less and less corporate data that's actually on the device. It is just a means to get access to that information.

To what point do we need containerisation to separate our personal data versus our corporate data and corporate information? I think most people feel their personal life and their business life are so integrated that it's very difficult to separate them out, particularly on a mobile device. It goes back to my point around identity. The mobile device should be who I am, I can pay for stuff, I can buy stuff;, it's designed around me as a person. So it individualises my experience, both with my personal life and with my company. And do I really want to go down the separation path?

 

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