And instead of relying on video capture and broadcast of content, the Shared Web displays the actual websites in the browser, giving participants a familiar experience and one that eliminates the "washed out" feeling and look that comes from using a compressed image.
With the Shared Web, customer interactions are enhanced. People in co-browsing sessions see mouse pointers immediately and interact together as if they were seated side-by-side looking at the same screen. Instant and real-time shared Web connections are the norm -- connections that don't require any complicated or time-consuming downloads, Flash or Java Applets. Connections where native Web browsers are completely shared between end users in real time, regardless of the platform or device being used. Connections where participants retain joint control over applications and data is received in real-time with zero latency.
Accelerates cloud, ecom opportunities
Cloud-based technologies are exploding, with research firms predicting that public IT cloud services will reach nearly $73 billion by 2015. Expanding at a compound annual growth rate (CAGR) of 28% percent, spending for public IT cloud services is growing at more than four times the rate of worldwide IT market as a whole! [Also see: "Study: Cloud will create 14 million jobs by 2014"]
The Shared Web gives enterprises the ability to leverage these emerging distributed applications to full potential by guaranteeing a seamless and engaging experience for enhanced sales and customer support opportunities. By allowing multiple people to simultaneously access the same page with real-time co-browsing gives unparalleled opportunities for external applications, and enhances better internal processes for co-development of presentations or conferences.
In a highly competitive marketplace, SaaS vendors must differentiate their services. Using a real-time Web-browsing technology, customer support can directly interact with a customer to show them something -- perhaps a process or how to use a specific application -- as if they were standing right next to each other. A highly scalable Web-browsing technology allows participation of multiple users, maximizing training time and resources.
The Shared Web can be leveraged to deliver "Instant Sales" through on-demand demonstrations of product features and use cases, as well as "Instant Support" to help diagnose problems and demonstrate solutions by engaging with customers at the exact point of the problem.
Shared Web experiences also create new opportunities across other industry segments, such as e-commerce. Retail customers regularly seek advice and support from friends and vendors about purchases, but online they rely on anonymous reviews and stale Web content for information. Shared Web browsing enables consumers to seek direct opinions from those in their own networks.
By bringing a shared shopping experience to e-commerce, vendors can provide a highly personalized experience to the consumer -- better reflecting a typical retail experience. With Facebook Connect, Pinterest and Twitter now making their social graphs available, retailers will be able to quickly tap in to the friends and influencers of a buyer.
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