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The new CIO toolkit

Divina Paredes and Sim Ahmed | Aug. 14, 2012
Michele Caminos, managing vice president at Gartner, said ICT departments today face the reality of operating in "a very lean environment".

Today it has 245 staff, with three networks and three sets of processes. There are 26,500 users and 15,000 workstations, 1700 servers with 640 fully supported apps.

He said there has been significant programme of work in areas such as the regional data repository, regional finance and supply chain system and departmental systems. At the same time, he said, clinical and business leaders recognise information technology as a key enabler for many of the underlying strategies and initiatives in the sector. There is higher reliance on IT to keep patients safe and keep care effective, he said.

"Health is an information business," he states. "Most of what we do is actually research and planning care."

Vendrig shared some of the lessons learnt in the past year, such as the importance of governance and investing in change management. These included establishing a new management operations framework around areas like projects and finance.

Shared service is not an outsourcing arrangement, he said, and it is critical to sort out the regional governance structure first.

"Getting the basics right is the first thing you do," he said. "You can't talk about enabling healthcare change if you can't get services right."

Vendrig ended his presentation by highlighting the community spirit among New Zealand CIOs. Vendrig went on to thank the CIO community for the help and advice he received from fellow IT executives following last year's event, only a year into his new role as CIO at healthAlliance.

"It was very refreshing to share lessons," he said, citing insights shared by colleagues like Julia Raue of Air New Zealand and Mike Foley of Auckland Council. "It's important to know there is a light at the end of the tunnel."

Microsoft Services and Gentrack sponsored the 2012 MIS100 Event in Auckland, New Zealand.


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